TGIF: MLK Service Day – LINGOs Global Give Back

Hello! And, welcome to a brief blog post this Friday.

In the USA, Martin Luther King, Jr., Day is a federal holiday observed this year on Monday, January 16th. Americans who take that day off from work are encouraged to spend their time off by giving back to their communities through volunteer time and effort.

For the e-learning community, there are many opportunities for volunteer service, and I’d like to point out just one:

LINGOs eLearning Global Give Back Competiton

From their Web site:

Now in itsLogo for LINGOs Global Give Back Competition third year, the eLearning Global Giveback Competition provides the opportunity for course developers to work with international non-profit organizations to develop online courses. These courses help the global staff of NGOs (non-governmental organizations)  do their work in the fields of humanitarian relief, development, conservation and social justice even better.

So, ifLINGOS logo you (or someone you know) is looking for a service project, this “competiton” is a great way for e-learning professionals to volunteer and serve!

As a blast from the past, here’s a blog post I wrote after working with World Vision, Inc. on a LINGOs project.

Why I Entered the 2010 Articulate Guru Awards

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Mobile Monday: iPad iOS 5 User Guide

141 Pages??

On New Year’s Eve 2011, I had lots of free time, so I finally upgraded to iOS 5. It was a seamless and easy process for me while we watched a rerun of Jurassic Park #2. The entire process lasted about 45 minutes and was 99% perfect.

On January 1, 2012, while nursing a very sore throat, I downloaded the iPad User Guide for iOS 5. When it opened in iBooks, “1 of 141 pages” flashed across my eyes! (Well, maybe “flashed” isn’t the best word to use re: Apple devices!)

“What??” I said to myself.

In the deep, dark past, I worked as a technical writer, so I love and appreciate well-written manuals. But, for an intuitive device like the iPad, 141 pages seemed excessive to me at first glance. So, here’s my tour.

This Guide Is Great for Beginners.

I’ve had an iPad since early May 2010 (Gen 1), so many of the sections covered features I use frequently. For someone brand new to the iPad, these 141 pages will get them up to speed easily and quickly. For someone similar to me, the Guide quickly brings readers up to speed on iOS 5.

This Guide Introduced Me to iCloud.

This guide provides a good overview of I wanted, and needed, to know about iOS 5, iTunes, and iCloud. The Apple site and some forums will fill in the “dirty details” to answer some questions I still have. The Guide created more questions in my mind than provided answers.

What Else?

I also learned some fun things that were new to me, such as:

  • Features of the iPad 2 (I plan to buy the iPad 3)
  • Split keyboard (using it now as I type this phrase; not sure I like it)
  • Reader (feature in Safari I will use)
  • Web clips (Safari feature I’ll rarely use)

And many other features too numerous to mention in this post. Let’s just say I really love my iPad and many new iOS 5 features, such as Notifications. I’m still not sure about Reminders. My jury is still out on that one, but I do plan to give if a fair trial.

Conclusion

So, I guess I jumped to (negative) conclusions regarding the User Guide for a fairly intuitive, touch-screen device that even three-year-olds can use out of the box. Those 141 pages are helpful to iPad users of all levels. I stand corrected. And, I love the layout of the iPad User Guide.

But, I’m biased, as I came very close to having worked at Apple as a Technical Writer. :-)

Mobile Monday is my new, “regular”, blog post in 2012. Mobile Monday will chronicle my adventures in mobile learning design and development as we all progress through the year.

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TGIF: Occam’s Razor

It was a long and stormy night….

Actually, it was a bright, sun-filled Saturday morning, but it began to feel like a stormy day. After I had showered, with no issues, my husband took his turn while I cleaned up the breakfast dishes downstairs.

I heard him shout. From downstairs. From the kitchen, away from the stairway.

“The pipes are going to burst!”, cried out my damp (and clothed, again) husband. Running back up the stairs to the bathroom, I stood in shock as he turned on the water. The vibration rattled the shower.

Being the Internet and social media type that I am, I immediately went to my Web browser and searched on “plumbing+vibrating+pipes”. I thought about tweeting in a panic to my Twitter peeps, but the Web search kept me busy enough.

My husband reviewed the research and resolved that it was air in the pipes. He shut off the main and cleared all water out of our pipes. That didn’t work. Then, we suspected it was from our local water company’s system. Nope. No evidence there.

We even called the president of our homeowner’s association, a very handy man. He couldn’t figure it out, either, and in despair we began to anticipate a potentially high plumbing bill which would have been a financial storm at the time.

In a short moment of desperate calm, my “fix it” husband stared at the shower and at the hanger that hung from the shower head, holding various wash cloths and soaps.

And…his razor.

His battery-operated, fancy-schmancy razor.

As far-fetched as this may sound, the way the razor rested in the hanger apparatus caused it to power on and buzz against the shower wall when my husband turned on the water. And boy, did it make a racket!!

The razor must have shifted its position in the hanger after I showered and hung up a wash cloth. To this day, we still can’t figure out how the water running up through the pipes turned on the razor.

This is a true story, and we both learned a huge lesson that sunny and potentially stormy Saturday.

Occa's Razor image

Occam's Razor: A simple solution to what was perceived to be a much greater problem.

We made assumptions about the “exploding shower pipes” but they were the wrong ones. Our assumptions were too complex. We failed to stop, look around, take a step back (and a breath) and consider the simplest, most obvious causes.

We failed to apply Occam’s Razor to our little razor situation.

After we laughed and calmed down, we sat in the kitchen and reflected on how this happens in businesses. We discussed different projects at our respective employers, and the “craziness” that could occur among team members and cross-functional colleagues when faced with a problem (an “opportunity”).

How do you and your colleagues handle business “opportunities”, especially those that seem to present a crisis? Do you review them calmly and apply Occam’s Razor?

Occam’s razor is a principle that generally recommends that, from among competing hypotheses, selecting the one that makes the fewest new assumptions usually provides the correct one, and that the simplest explanation will be the most plausible until evidence is presented to prove it false.

Most of us do, and that’s good for business. I wanted to share our true story as a fun reminder to all of us. When there’s a situation to solve, remember to KISS, first, until proven otherwise!

(KISS = Keep It Simple, Silly!)

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Happy New Year 2012!

Happy New Year!

Welcome to 2012, everyone!

Yes, I’ve been a bit quiet this past year, on my blog, that is. I’m more active on Twitter, and somewhat active on Facebook. But, what happened?

Moving across state lines can be a huge endeavor, and it involves all kinds of adjustments for loved ones. In addition, I gained new clients, and that ramp-up work does take time to get used to new systems, and build trust and confidence in new business relationships.

Most importantly, our new community has a full schedule of fun events, as well as wilderness areas and national forests that begged us to explore the outdoors in Real World. I still pinch myself that I’m only a 10- to 15-minute drive from thick pine forests and lakes.

So, my blog fell silent in 2011.

What Did I Learn in 2011?

  • Moving across state lines is a huge endeavor. LOL
  • A cat person of many years can become a dog person when adopted by a wonderful canine
  • Some client projects are great “fits” and create long-term relationships
  • Some client projects are not a great fit, and it’s okay to move on/forward
  • Twitter is still a great networking tool for me
  • Still love and adore my iPad (Gen 1) and am convinced tablets can be a great mobile learning tool
  • My new, semi-rural, community has some great resources
  • Colleagues die and leave us with an emptiness inside. (RIP @TerrenceWing)

What Do I Hope for in 2012?

  • Master a few IT programs and platforms that have been on my To Do list for too long
  • Learn instructional design for mobile platforms (mobile learning)
  • Gain new mobile learning clients and projects
  • Connect with key people and resources in my community
  • Continue working with my wonderful clients and their projects
  • Regularly communicate with, and appreciate, colleagues and loved ones (life is so short)

Thank you for sharing journeys with me over the past few years.

I look forward to hearing about your new adventures in 2012!

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My Apple and Steve Jobs Story

My Apple Story

The world has lost Apple’s CEO to pancreatic cancer. I have felt sad this month as Apple, the company, has been a small part of my life. A good friend of mine worked at Apple for 10 years. Some years ago, when the Macintosh unit was “young”, my friend gave me a tour of Infinite Loop and the Mac building which was off campus (down the street). My friend told me the Mac team worked almost around the clock and the inside joke was that spouses and significant others were called Mac Widows or Mac Widowers. However, the sense of awe and excitement about the Macintosh project was very palpable in my friend and even inside the main headquarters. As we toured the Mac building and I saw the fun ammenities Steve provided to the Mac team, I could feel a magnetic pull. I wanted to be a part of such an exciting project.

But, I’m not an engineer. I worked as both an instructional designer and a technical writer at that time. As my friend and I walked inside Apple’s headquarters and I saw my friend’s workstation, my friend offered me an employment application and asked if I’d want to work at Apple. Apple was hiring Technical Writers at the time. My friend would help me move to Cupertino and rent a room in a nice house.

At my place of employment at the time, I was loaned an Apple Lisa computer to create forms for the Human Resources department. I LOVED the Lisa and it’s Graphical User Interface. My friend told me the Macintosh would be much more than the Lisa could ever be. I felt drawn to join the company that had created the Lisa, and was aiming for an even better desktop computer experience. In the end, I stayed at my employer and did not apply for the job at Apple. The rest is history, as people say.

Zoom ahead to October 2011, and yes, I do regret that I didn’t apply for the job. I regret that I missed out on experiencing Apple the company. While my friend worked there over 10 years, I lived the experience vicariously. As I write this, I’m not afraid to say that I feel regret. I know that hindsight is always 20/20, and I can face my regret with courage. When we humans are faced with making significant life decisions, we have many things to weigh in the balance. Family. Obligations. Responsibilities. Then, we also have to look at our dreams, desires, divine guidance, and our five-year plan.

I wanted to work at Apple, and it would have been a great decision and would have created many positive experiences not only in my career, but also in my personal life. That’s why, over the past 15 years or so, I’ve made decisions based more on dreams, desires, divine guidance, and my five-year plan. And now that Steve Jobs has passed away this month, I’m even more grateful that my DH and I made a big move this year, to pursue new opportunities (click here to read my “How to Live a Dream” post).

My Steve Jobs Story

I never met Steve Jobs in person, but through my friend’s employment at Apple, I learned about him. Yes, his dedication to product perfection could be brutal. He could hurt people’s feelings and be very blunt. To work with Steve, one had to have a very strong sense of self along with an almost religious dedication to Apple and its products. I don’t think anyone was lukewarm in their feelings about Steve. People either loved him or they strongly disliked him.

Steve Jobs began to influence me through Apple’s products, just like he touched everyone else. No matter what people will say about him as a man, a CEO, a husband, a father, a friend or enemy; for me Steve Job’s product passion represents what I, too, care about: the end user. The Lisa desktop computer made me feel good! It’s GUI was easy to use, and through the H.R. forms I created, the Lisa made me look good to my employers. As I type this in WordPress on my MacBook Pro, I chuckle when I think of the Lisa GUI and how clunky it seems to me today. But, that computer truly was a break-through design at the time, and I got to use it!

Steve Jobs had a passion for the end user. I see that passion not only in my MBPro, but also in the two iPods and the one iPad that I own. And, when I work on e-learning projects in design and development, I try my best to keep the end user (the learners) in mind first and foremost.

One last lesson I learned from Steve Jobs: For employment, do what you love and do what you do best. Yes, even in today’s economy with high unemployment…do what “floats your boat”. You will not only provide much-needed value to your employer and your “end users”, you will also not regret the time you spend working at your job.

Like Steve Jobs.

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